Please read the following terms and conditions before placing an order as it will be understood that the buyer unconditionally accepted the terms and conditions.

1.      By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. Though we constantly work towards meeting the date and time of delivery schedule as given by the user in the order form, any delays/ early delivery for whatever reason shall not entitle the user for any damages or compensation from us. Every order is delivered as per specifications of the product mentioned in the website.

2.      The customer should be aware that the colors displayed online are the closest match to the actual product. The color may vary as the photos are shot under lighting process.

3.      The measurements of the clothing are approximate. However we make every effort to produce it as accurate as possible.

4.      We try to dispatch all the orders received as soon as possible. However, if customer is not at home or parcel is delivered to wrong address or parcel returned due to addressee cannot be located, then we cannot be held responsible.

5.       Once the goods ordered are dispatched, we would send a tracking number and the approximate date of delivery of the goods on your email. If the goods are delivered early or is delayed, then for whatever reason the customer shall not entitle to claim for any damages or compensation from www.raunaqboutique.com.

6.      By placing an order for a product, you agree to be bound by the conditions of sale comprised in the item’s description.

7.      Return Policy at www.raunaqboutique.com is applicable for all orders placed through www.raunaqboutique.com.

8.      All products are not eligible for stitching. 

         INSTRUCTIONS: Please mention ‘Stitching Required’ in ‘Notes’ on checkout page. Measurements forms will be emailed to you after completing your order.

         Note: Stitching request will only be accepted if the product is eligible for stitching and if you have paid for the same. If the product is eligible for stitching, the stitching option will show on the product page with additional stitching charges mentioned.

         RETURNS: Stitched products are customized to your measurements, cannot be resold/reused and hence will not be eligible for returns/refunds.

         TIME: 5-8 business days in addition to order delivery time.

         Custom stitched products cannot be returned, exchanged or refunded.

9.      The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

10.      Raunaq Boutique reserves the right to refuse service to anyone at any time.

11.  Under no circumstances whatsoever shall we be liable for any loss of data, lost profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site. Notwithstanding the foregoing, in no event shall we be liable to the user for any or all damages, losses, and causes of action including but not limited to, negligence or otherwise exceed the amount paid by the user to us for that specific service/product.

12.  Please read all the information on products and services as provided in relevant sections. Also carefully read the FAQs.

13.  If the user has any question, doubts or queries regarding any of the terms & conditions set out herein he/she should seek clarifications from us through email at care@raunaqboutique.com and should wait for a written clarification before availing the service.